Terms of Service

These Terms of Service govern your use of the services provided by Codverts Systems LTD, including our website, support channels, WhatsApp communication, customer support tools, software platforms, and related services. By using our services or communicating with us through our official support channels, you agree to these Terms of Service.

Codverts Systems LTD provides software, digital support, customer service, business automation, and related technology services. We may use official communication channels, including email, phone, website forms, WhatsApp, and customer support platforms such as Chatwoot, to provide support and respond to customer inquiries.

Where you contact us through WhatsApp or other Meta-related services, your use of those services is also subject to the applicable terms and policies of Meta and WhatsApp. We use WhatsApp Business and related APIs only for legitimate business communication, including customer support, service updates, account assistance, onboarding, and responding to inquiries. We do not use WhatsApp communication for spam, unauthorized marketing, fraudulent activity, or any activity that violates applicable laws, Meta Platform Terms, WhatsApp Business Terms, or developer policies.

When using our services, you agree to: • Provide accurate and lawful information. • Use our services only for legitimate purposes. • Not misuse, interfere with, or attempt to gain unauthorized access to our systems. • Not send abusive, illegal, misleading, harmful, or fraudulent content through our support channels. • Respect the rights and privacy of other users, customers, and third parties.

When you contact us for support, we may collect and process the information you provide so that we can understand, track, and resolve your request. This may include your name, phone number, email address, company name, message content, screenshots, files, transaction references, support history, and other details relevant to your request.

Some of our services may require account access, login credentials, or administrative permissions. You are responsible for keeping your credentials secure and for all activity that occurs under your account. You should notify us immediately if you suspect unauthorized access to your account or information.

You may not use our services to: • Violate any law or regulation. • Send spam, phishing messages, malware, or fraudulent content. • Harass, abuse, threaten, or harm others. • Attempt unauthorized access to systems, accounts, or data. • Reverse engineer, copy, resell, or misuse our services without permission. • Upload or transmit content that infringes third-party rights.

We aim to provide reliable services and support, but we do not guarantee that our services will always be uninterrupted, error-free, or available at all times. We may perform maintenance, updates, security checks, or system improvements from time to time.

Our services may integrate with third-party platforms, including Meta, WhatsApp, Chatwoot, payment providers, hosting providers, analytics tools, and communication platforms. We are not responsible for outages, policy changes, limitations, or actions taken by third-party providers. Your use of third-party platforms may also be governed by their own terms and policies.

Our collection and use of personal information is described in our Privacy Policy. By using our services, you agree that we may process your information as described in the Privacy Policy.

All software, systems, designs, content, documentation, trademarks, and materials owned or developed by Codverts Systems LTD remain the property of Codverts Systems LTD unless otherwise agreed in writing. You may not copy, distribute, modify, or reuse our intellectual property without prior written permission.

To the maximum extent permitted by law, Codverts Systems LTD shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our liability, where applicable, shall be limited to the amount paid by you for the specific service giving rise to the claim.

We may suspend or terminate access to our services if a user violates these Terms, misuses our systems, creates security risks, fails to make required payments, or uses our services unlawfully.

We may update these Terms from time to time. When we make significant changes, we will update the effective date and, where appropriate, notify users through our website or official communication channels.

For questions about these Terms, contact us at: Codverts Systems LTD Email: support@codverts.co.ke Website: codverts.ink